KPI MASTERCLASS – Develop Kick-Ass metrics to elevate Customer Service and Increase Profit A log and comprehensive article – all you need to develop your UCV KPI https://wp.me/p9tzVe-ceg
Joachim de Posada: Don’t eat the marshmallow! Fun & unexpected Ted talk highlighting importance of a long term view for success. (or perhaps that your fate is already sealed at 4 yrs old)… http://go.ted.com/AEiNVA
Chieh Huang: Confessions of a recovering micromanager Talk on how to empower your staff – from someone who really struggled to do it. https://go.ted.com/C5Pz
John Doerr: Why the secret to success is setting the right goals Ted Talk about goal setting. https://go.ted.com/C2F5
